Frequently Asked Questions

1. What should I bring to my first appointment?
   1. Current Insurance Card & Co-Pay (if you are Self-Pay you will be required to pay your bill in full the day of service)
   2. Current Medication List andor Bottles of Medications
   3. Any Forms that need filled out
   4. Be at least 20 minutes early to allow enough time to check in adn complete any forms that are required
2. Do I need an appointment to be seen?
   Yes, in most cases you will need to call our office to schedule an appointment. Our After Hours Clinic will accept patients without an appointment
3. Is your office open after normal business hours?
   Yes, the office is open Monday through Thursday from 8:00 am to 5:00 pm, Friday 8 am - 12 pm, and Saturday from 9:00 am - noon.
4. How much do you charge for physician services?
   We are not typically able to give a complete price for the services before the patient sees the physician. We do not know in advance what kinds of services the physician will decide to provide after evaluating your condition. For selected surgery and procedures, we can provide an estimate of our billed charges but cannot guarantee that the estimate will be close to the actual cost to you after your insurance plan processes the claim.
5. Why am I receiving a “Past Due” notice?
   If a statement cycle has been mailed and it has been 30 days with no payment, the unpaid balance is considered past due.
6. How soon are appointments available?
   Same day appointments are often available especially for acute illness or injuries. Physicals and certain other appointments or procedures may book out a week or more.
7. Do I have to pay for services before I see the physician?
   As required by insurance companies, we expect payment of “co-payments” before seeing the physician. Non-contracted insurance and deductibles are due and payable at the time of service.
8. Can a Primary Care Associates physician see me if the physician is not part of my health insurance network?
   Yes, our physicians will provide services to patients covered by any insurance plans, including out of network insurances. However, the patient is expected to pay for any out-of-network costs incurred according to their insurance benefit plan. Please read your plan carefully so you know how much you will be expected to pay towards your deductible or coinsurance when obtaining services from an out-of-network physician.
9. If Primary Care Associates, PC is not in my insurance network, how can I get Primary Care Associates, PC to be included in my insurance network?
   Primary Care Associates, PC frequently reviews and updates its accepted insurance plans. Also, check for a specific doctor by name in your network provided directory.
10. If Primary Care Associates, PC files a claim for a charge that is not covered by my insurance company, will Primary Care Associates, PC change the code to a code that will be covered by my insurance company?
    No. We cannot change the codes just so the insurance company will pay the claim. We have to follow national regulations on billing for physician services and our billing practices must be consistent with the documentation and services actually rendered by the physician.
11. Why am I getting a bill from Regional Medical Laboratory (RML) and/or Lab Corp, since I only went to Primary Care Associates?
    Primary Care Associates, PC has an in-office clinical laboratory that provides testing for most lab tests your physician will order. There are some tests, however, that Primary Care Associates, PC cannot provide. For these tests, we send the specimen to RML for testing and RML will file your insurance. If your insurance does not pay the balance in full, then RML will bill you for the balance due.
12. Are Primary Care Associates, PC physicians accepting new patients?
    Yes, you will need to call our office to see if a physician is open to take new patients.
13. Where can I pay my bill?
    You can pay your bill at Primary Care Associates, PC at the check-in/check-out area or mail it to 4150 SE Adams Road, Bartlesville, OK 74006. We accept Visa, MasterCard, or Discover payments by mail or phone.
14. Do you provide sport physicals?
    All physicians with Primary Care Associates, PC provide sport physicals. Payment is expected at the time of service.
15. How do I request my medical records?
    Complete a release of information form. Once PCA receives the completed release of information form, your request will be processed and medical records will be forwarded as indicated. There is no charge to send medical records to other medical entities. There is a cost of $1.00 per page for all other requests (including the patient).
16. Do you have a Spanish Interpreter?
    Yes, we have front office staff and two physicians that are fluent in Spanish.
17. Do you accept SoonerCare? Medicaid? Or Medicare?
    We do accept SoonerCare, Medicaid and Medicare. However, due to panel restrictions, approval is needed. Please call for specific information.
18. How do I get my refills?
    Your pharmacy can request your refill or you may call to request. Prescription refills may take up to 48 hours to be processed.